Terms and Conditions

Besem Travel Agency

All of the bookings and excursions made through Besem Travel are subject to the Rules of Turkish Travel Agencies (Law no: 1618) and The Consumer Protection Law (Law no; 4077) that have recently been amended on major terms to abide by the European union Consumer Rights Legislation.

Marmaris Travel AgencyPayment:
Payments are received through credit cards (Visa and Master Cards) free of credit card charges. All prices are inclusive of VAT.
The “Billing Firm” that appears on your bank statement is “Besem Travel “

Marmaris Travel AgencyAlterations to an excursion or other activity:
We make the best possible arrangements to arrange excursions/activities as depicted in our website. However, Besem Travel is not responsible for all the details mentioned there. We reserve the right to alter or cancel all or any part of any excursion/activity mentioned therein without any prior notification.

Marmaris Travel AgencyRefund for cancellations made by us:
If an excursion/activity stands cancelled for any reason from our side, we will refund you the price we have received for that particular excursion/activity and nothing more than that.

Marmaris Travel AgencyCancellations made by you:

– For cancellations made by you, prior to 3 days of the excursion date will be refunded in full.
– For cancellations made between 3 to 1 days of the excursion date, half the payment is refunded.
– Unfortunately no refund is available for cancellations made within the same day prior to the excursion date.

Marmaris Travel AgencyAlterations for bookings by you:
You need to inform us at least 2 days beforehand to alter an already reserved excursion date / time or even switch it with another excursion. We don’t charge any fee for altering your reservation.

Marmaris Travel AgencyPassports:
You are requested to bring your passports along with you on the day of departure if you have booked an excursion to Rhodes from Marmaris. All other tours with us can be made without passports.

Marmaris Travel AgencyVisas:
None of the EU citizens need a VISA for traveling to Rhodes, Greece. And, no Visa charge is applicable on your return to Marmaris, Turkey.

Marmaris Travel AgencyComplaints:
If you have an issue or dispute with an Excursion, please send us an e-mail to besemtravel@gmail.com or call the excursions manager: 0090-532-153-8898. We will do our best within our capacity to resolve your complaint.

Any claim or dispute cannot be solved cordially shall be resolved as per the laws of the governing country in which the Excursion or Activity took place. By booking an Excursion or Activity you agree to submit any such case/s to this jurisdiction.